In the second half of 2024, we spent as much time as we could speaking with business leaders about the challenges they face delivering or running the spaces they are responsible for. We synthesised what we had heard, and three clear, sequential themes emerged.
Strategic futures
Few organisations have a clear North Star objective that defines the role of place in organisational performance. When asked to define the role of offices in the current landscape, executives struggle to provide a concise answer that resonates. Those who do inevitably stand apart, equipping those responsible for designing and operating spaces to deliver success.
We work with you to define why you have workplaces, how they need to work to brilliantly support the people who use them, and their role in organisational performance.
We challenge you to see the third horizon.
The result is a clearer understanding of trajectory, key milestones and a definition of success bound in a business brief confirming how goals will be measured and verified.
Design excellence
A new workplace design presents the opportunity to do things better. Employees’ needs are too often overlooked in the design process though, resulting in a downgrade in their experience. Work is more complex than ever, yet too many organisations let design overshadow function, failing to create spaces that truly support their people.
Our investigations identify key experience moments, representing the employee throughout the design process to inform space design and support generative AI-powered solutions.
Think of us as your “critical friend”.
We help organisations and design teams iterate proposals with both end-user needs and experience priorities front and centre.
Operational activation
Moments really matter in service design. Yet this services layer can often be the most difficult to design, the hardest to financially justify, the trickiest to procure and difficult to measure at the upper end of quality. But when companies get it right, you don’t just see it, you feel it.
We focus on the small but powerful details that shape experiences, as these seemingly minor elements have an outsized impact on experience.
We see the unseen and hear the unsaid.
Our tools and assessments reveal how spaces really work in practice and whether services deliver experiences that are memorable for the right reasons.
Strategic futures
We challenge you to see the third horizon.
The result is a clearer understanding of trajectory, key milestones and a definition of success bound in a business brief confirming how goals will be measured and verified.
Few organisations have a clear North Star objective that defines the role of place in organisational performance. When asked to define the role of offices in the current landscape, executives struggle to provide a concise answer that resonates. Those who do inevitably stand apart, equipping those responsible for designing and operating spaces to deliver success.
We work with you to define why you have workplaces, how they need to work to brilliantly support the people who use them, and their role in organisational performance.
Design excellence
Think of us as your “critical friend”.
We help organisations and design teams iterate proposals with both end-user needs and experience priorities front and centre.
A new workplace design presents the opportunity to do things better. Employees’ needs are too often overlooked in the design process though, resulting in a downgrade in their experience. Work is more complex than ever, yet too many organisations let design overshadow function, failing to create spaces that truly support their people.
Our investigations identify key experience moments, representing the employee throughout the design process to inform space design and support generative AI-powered solutions.
Operational activation
We see the unseen and hear the unsaid.
Our tools and assessments reveal how spaces really work in practice and whether services deliver experiences that are memorable for the right reasons.
Moments really matter in service design. Yet this services layer can often be the most difficult to design, the hardest to financially justify, the trickiest to procure and difficult to measure at the upper end of quality. But when companies get it right, you don’t just see it, you feel it.
We focus on the small but powerful details that shape experiences, as these seemingly minor elements have an outsized impact on experience.